Background:

Currently, in the In Tray’s of +Process – you see the “Urgent” and “Total” number of workflows for each workflow and relevant step as required. The issue with this is it doesn’t clearly articulate what actually needs to be done and the ‘Total’ can be confusing to the end user.

Request for Change:

For all workflows, it is requested that there be three ‘icons’ (as opposed to the current 2):

1. Urgent Requests (currently configured as anything within 72h);

2. Other Requests not Committed (this would be anything else that has not been committed)

3. Total Committed (I would also query if this is actually required? – if you want to view the details of the committed ones, go view the workflow requests menu?

Again, to re-iterate, I would prefer that the menu only showed me what I actually had to do...